If you are not satisfied with our product or service, you can return items to us and we will refund your payment.
In such case you should contact us at firstname.lastname@example.org. Remember that you can return our product just within 14 working days after your shipment is delivered to you. That’s why you should ship goods to us as soon as possible.
For successful refund of your money you will need to give us information listed below:
- The forename and surname;
- Email address;
- Phone number;
- Indicate reasons why you would like to return your order.
If you don’t provide this information to us, we will not be able to process your return and refund your money.
If you will not give us the exact information, your order may be sent back to us. In this case, you will not get your order delivered. Then you should contact us and leave us the right information where the package should be sent. If you point out direct address, you will have to pay 5Eur for the resend of the package.
If you would like to return goods to us, you can ask for refund. We have to inform you that you can get back your order money amount except shipping cost and 20% restock fee.
We can refund your money after we get back the order from you, so you have to send your order back to us as soon as possible. Your money will be refunded in 10 working days after the parcel is sent back to us. Refund will always be made to the same bank account from which you had made the payment.
You have to pack the shipment securely and our goods can’t have postage labels or any other shipping marks. In order to ensure the package safety we recommend a more expensive – tracked shipping service, but this is entirely your choice.
Any products with damaged or opened packages are strictly not returnable. If damaged or opened packages will be sent back to us, we will not return money.